Is your call centre CV ready to send? 10 checks

Ten quick checks for call centre and customer service jobs in South Africa. Tick each one before you apply.

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The 10 checks

1. Say what kind of work you didInbound, outbound, sales, collections, technical support, back office or chat. One clear line per job.
2. Put your languages near the topList every language you speak well, and your level. Many centres hire for languages first.
3. Numbers from your callsCalls a day, quality or customer-satisfaction scores, targets met, sales or collections against target. Use only numbers you can back up.
4. Name your systemsDialler, CRM, ticketing and chat tools, headset and soft-phone systems, Excel, typing speed if it was tested.
5. Your results come firstThree lines at the top: your role, years of experience and your best result. Not "hard-working team player".
6. Shifts, transport and start dateSay if you can work shifts and weekends, how you get to work, and when you can start. Only say what is true.
7. Training and learnershipsMatric with the year, any call centre course or learnership with the name and year. Show how you finished it.
8. Be honest about gaps and movesGive start and end dates for each job. A short, plain reason for leaving is better than a gap with no explanation.
9. Contact details that workA cellphone number you answer (with your voicemail set up), a professional email address, and your suburb and town. No ID number needed.
10. Short, clean and spell-checkedOne to two pages, saved as a PDF with your name in the file name. Ask someone to proofread: call centre jobs test your spelling.

CallCentreCV is an online CV service. It is not a recruiter or an employment agency, and it does not promise jobs.